Refund policy

Byrons Fabric Return and Refund Policy

Last Updated: 01/08/2025

Thank you for shopping at Byrons Fabric. Our return and refund policy is designed to provide a smooth and transparent experience. Please read the following guidelines regarding the requirements, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

If you have any questions regarding returns or refunds, you can reach us through one of the following methods:

Email: info@byronsfabric.com
Phone: +44 330 027 0079

Policy Overview

Return Window: 14 days from the delivery date
Refund Processing Time: 10 business days after we receive your return
Return Shipping Costs: Paid by the customer unless the item is defective or incorrectly delivered

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service. If your order has already been shipped, please follow the return instructions below.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items can be returned within 14 days of delivery

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging

  • Proof of Purchase: A receipt or order confirmation is required for all returns

  • Exceptions: Certain items, such as personalized products and hygiene items (e.g., underwear), are not eligible for return unless unopened and unused

Return Instructions

To initiate a return, please follow these steps:

  1. Contact Customer Service: Send an email to info@byronsfabric.com with your order number, reason for return, and any supporting photos

  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions

  3. Packaging: Securely package the item, including all tags and original packaging. Include the return form inside

  4. Shipping: Use a reliable shipping provider with tracking. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect

Refund Policy

  • Refund Approval: Once we receive and inspect your return, we will notify you within 2 business days regarding the status of your refund

  • Processing Time: Approved refunds will be issued to your original payment method within 10 business days. Actual posting times may vary depending on your bank or credit card provider

  • Confirmation: You will receive a confirmation email once your refund has been processed

If you do not see the refund within the expected timeframe, please check your bank account. For further assistance, contact us at info@byronsfabric.com

Exchange Policy

We offer exchanges for incorrect or defective items. Please contact us within 14 days of delivery. We will cover the return shipping costs for eligible exchanges. If you ordered the wrong size, please follow the return process and place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We will arrange a free return and offer a replacement or a full refund

  • Incorrect Item Received: If you received the wrong product, please contact us. We will cover return shipping and promptly send the correct item

  • Lost Packages: If your package does not arrive within the estimated delivery timeframe, contact us so we can initiate an investigation with the shipping carrier

Processing Times

  • Return Initiation: Returns must be initiated and shipped within 14 days of receiving the item

  • Inspection Period: Returns will be inspected within 7 business days of receipt

  • Refund Issuance: Refunds will be issued to the original payment method within 10 business days after inspection

Return Address

Once your return request has been submitted, we will provide you with the correct return address. Please do not send the package back to the sender – we will supply the proper return address upon request.

Contact

If you have any questions or concerns about this shipping policy, please contact us:

  • Email: info@byronsfabric.com

  • Phone: +44 330 027 0079

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+01:00)

  • Contact Form: Click here